![]() ![]() For assistance obtaining your educational serial numbers, visit one of these sites: Educational: Teachers and students can obtain their serial number from the Adobe Educational website.Registered serial numbers: If you have registered your serial number with an Adobe ID, this serial number is in your account under the Adobe ID.During all Online Store download orders, the serial number is automatically registered to your account. Retail customers can obtain their serial key through their account as well. The Adobe Store sends the receipt to the email address you used as your Adobe ID when you purchased the product. Retail electronic download : The serial number is in the email receipt from the Adobe Store.Retail DVD: The serial number is on the back of your DVD case.Here is where to find your serial number: Use the serial number to claim ownership of your Adobe Creative Suite product. In addition, if you made the purchase with a credit card, you might also contact the card issuer to see if it's still possible to dispute the original charge.Creative Cloud does not use serial numbers, instead users sign in with their Adobe ID.Įvery Adobe Creative Suite product you purchase comes with a serial number. If they won't help you, you can look into filing a consumer complaint against that company ( Filing a Consumer Complaint | USAGov ). You should also absolutely contact the reseller and make a report. Although they don't provide technical troubleshooting for older software like CS6, phone and chat technicians are supposed to address concerns about serial numbers and licensing. If the Adobe representative tries to redirect you to the forum before you get some answers, ask to speak to a supervisor. Perhaps they can also provide you with some concrete proof that the serial number was revoked because it was fraudulent, which could come in handy in trying to get your money back from the reseller and/or filing a complaint against that reseller. An Adobe customer care representative may be able to suggest next steps. You can and should try contacting them directly via the links I provided in my earlier response. Regardless, it is unlikely Adobe is going to give you a new serial key if your old one is not genuine. I know it's not always easy to tell what's genuine and what isn't, especially given how sophisticated scammers have gotten. It's Adobe's responsibility to find out what went wrong, I'm not a technical person, but I am a customer, and a graphic designer, so I really need my working gear back on track asap!Īgain, I am so sorry you're going through this. I really think that if I purchase a product THAT expensive, it shouldn't just stop working. Not being an expert I thought they've fixed the key somehow, that's why we're trying again (although first I thought I'm gonna get a new key, but what do I know?!) so I just entered the same key again, and it still doesn't work.Ĭan someone advice me what can be done now? Who should I contact to fix this? It says it's been revoked, I should contact Customer support.Ĭustomer support was very helpful guiding me through every step, just to download the same thing again and to use the same serial key. We downloaded the package from Adobe but the registered key is not working anymore. My computer needed fixing, so everything was wiped, we started from scratch. ![]() I have registered it with Adobe, all good. I have purchased CS6 Master Collection in 2017. ![]()
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